Our commitment to you
At Graceful Dimensions, we want you to be delighted with your unique 3D prints. Our policies are designed to ensure clarity and provide peace of mind regarding shipping and any issues that might arise with your order. We pride ourselves on our adaptability and commitment to excellence in every aspect of our service, from creation to delivery.
Shipping & returns policy
We understand that receiving your custom 3D prints in perfect condition and on time is important. Here, we've outlined our shipping and replacement policies to answer your most common questions, ensuring a smooth experience with Graceful Dimensions. It all began with a simple idea fueled by a deep passion to bring unique 3D creations to you.
When will my 3D prints ship?
Graceful Dimensions 3D prints will ship within 4 to 5 business days after your order is placed. We meticulously craft each item to ensure quality before it leaves our Elmira, New York studio.
What are your shipping costs or options?
Shipping costs are calculated at checkout based on your location and the size/weight of your order. We primarily use standard shipping services to ensure safe and timely delivery of your unique 3D prints from Graceful Dimensions.
Can i return my 3D print if i'm not satisfied?
We do not accept returns on 3D prints. Each item from Graceful Dimensions is custom-made, but we are committed to addressing any issues that arise with your order to make things right!
How long do i have to report a damaged item?
Please report any damaged items within 48 hours of delivery. This allows Graceful Dimensions to address the issue promptly and efficiently, ensuring your satisfaction.
What if my 3D print arrives damaged?
If your order arrives damaged due to shipping, please contact Graceful Dimensions immediately with pictures of the damaged item(s) and packaging. We will review the situation and work to make things right, often by sending a replacement.
How can i reach graceful dimensions if i have a problem?
Your peace of mind is crucial to us. If you encounter any issue with your order, simply reach out to us at customersupport.graceful-dimensions.com. We try our best to make things right and ensure you're happy with your Graceful Dimensions creations!
Are there any items that cannot be replaced?
Generally, if an item is damaged during shipping, Graceful Dimensions aims to replace it. However, issues not related to shipping damage or custom design approvals might be handled on a case-by-case basis.
What is graceful dimensions' commitment to customer satisfaction?
Our commitment is to ensure you love your creations from Graceful Dimensions. We pride ourselves on personal attention and dedication, and if you have an issue, we'll do our best to resolve it to your satisfaction.
Your satisfaction, our priority
At Graceful Dimensions, each 3D print is crafted with passion in Elmira, New York. We value your trust and are here to ensure a smooth experience from order to delivery. We're glad you're here to be a part of our story and explore our unique creations.